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Frequently Asked Questions
Q: Do you sell to the public?
We only sell wholesale. If you are not a legitimate wholesale account, you may Browse our website and create a Wish List to print out and take along with you to your local store. To find our products in your area, click on the Where to Buy button on the left. Put in your state (required) and city (optional). A list will be generated of stores that sell our products. If your local store does not have what you are looking for in stock, ask them to order it from us and we will do everything possible to expedite their receipt of your requested items.
Q: Why buy from EE Schenck?
EE Schenck Company has been in business since 1921 and is one of the oldest and largest suppliers of fabrics and notions. We represent over 30 fabric mills, and countless notions vendors, as well as books, patterns and gifts. Because of the wide variety of products that we carry and the large number of vendors that we represent, we truly are your one-stop shop. Our specialty is the independent quilt shop. We are committed to helping your business succeed. Our semi-annual Trends show features guest speakers, classes and demos aimed at giving you support and ideas for your shop. Each month we deliver emails full of ideas, sales and new products directly to your inbox. Our friendly Customer Service department is here to answer your questions 5 days a week.
Q: How do I buy from your company?
In order to purchase from us, you must first establish an account with us. To set up an account we require a Business License relating to fabric/notions resale or manufacturing of fabric related products and a Tax Resale Number (where applicable). Ordering on-line is recommended as a convenient way to shop our products, both for ease in ordering and quick processing. If you have any questions or would prefer to order by phone, our customer service department will be happy to help (800-433-0722 or 503-284-4124). You can also fax your order to 800-433-0723 or 503-288-4475. We have local sales reps across the U.S. available to visit you to show you our latest products. If you are in the area of either our Portland, OR (Swan Island) warehouse or our satellite warehouse in Vernon, CA you may want to stop in and shop.
Q: Do you have a minimum order?
New customers must have an opening order of $250.00. Customers must also meet a $1000.00 per year minimum in order to keep their accounts active. There is a $150.00 minimum per order. Orders for less than the $150.00 minimum may be refused or assessed a handling charge. Our products are sold in full units only and many are not available by the each.
Q: What are your terms of payment?
We accept VISA, MasterCard and Discover, or we may extend terms after completing the necessary credit application forms and receiving credit approval. Some customers prefer to pre-pay in cash.
Q: Why don't I see prices on your website?
Because we only sell wholesale, we only show prices to our customers. You will need to login with your account info in order to see prices. If you do not have an account with us yet, but would like to purchase merchandise, follow the If you are a new customer instructions above. After you have entered your order, fill out the on-line application. You will be contacted by Customer Service to establish your account and help you complete your order (you will be able to adjust your order at this time if needed). Your order itself generates the request to open an account. After your account number is assigned you will be able to Login and see prices on all items. Prices quoted, unless noted, are FOB from our Portland, OR or Vernon, CA facilities.
Q: Are all of your products shown on your website?
Because of the large variety of products we carry and the fact that new items are arriving daily, it is impossible to show all items. Please call our Customer Service department to request items you may specifically be looking for but have not found on our web site.
Q: Is the color I see on my computer the actual color of the product?
Probably not. Every computer and monitor are different and will show colors differently. Please don't assume the color you see on your computer exactly matches the actual product you will receive.
Q: How are your products shipped?
Most orders can be shipped by UPS or Parcel Post. On larger shipments it may be more economical to ship by truck. Our experienced shipping department will automatically ship by the least expensive method unless requested otherwise by the customer.
Q: Can I combine orders into one shipment?
We make every effort to consolidate as much as possible. If you have any special requests, contact Customer Service.
Q: Do I pay for freight on shipments?
Fabric, Batting and Gifts:
Shipping charges are billed to the customer.
Notions, Books and Patterns:
Shipping charges on large and oversized items (noted on our website as Freight paid by customer) are billed to the customer regardless of the order total. If the notions portion of the order totals over $150.00 and it is shipped within our domestic market, the shipping is free (except for items as noted above).
Q: Can you export your products?
Most products can be shipped outside the United States with no problem. However, there will be exceptions on a country-by-country basis. To accommodate overseas shipments we will need to know your delivery requirements so we can select the best method of shipment to fulfill your needs.
Q: Do you offer any specials?
We have many specially priced items available every day. We feature Reduced Price products in Fabric, Books, Patterns and Notions. Look for items marked with the REDUCED lable on the image. Or Choose Reduced Price in the side bar. In addition, each week we send out emails that contain sales on products not featured in our Reduced Price sections. If you don't receive our emails but would like to, call Customer Service to have your email address updated.
Q: How can I get your emails?
Call our Customer Service department to confirm that we have your email address and that it is correct. In your mail program, be sure to add us to your safe sender list. If you still aren't receiving our emails, check your spam or junk folders.
Q: Do you have a catalog?
Because we carry over 47,000 individual items that are updated on a daily basis, it would not be possible to maintain a printed catalog with current fabrics, therefore we do not print a fabric catalog. Our website, which is constantly being updated, is our fabric catalog. You can print your Wish List or Shopping Cart from the View Items button on your list or cart. All you need to do is click the Print icon on your tool bar after you click on the page of images. You can also download any image by right clicking on the image with your mouse. Choose Save Image As... to save the image to your computer. We do print a Gift Guide as well as a Notions catalog. Please e-mail us or call to receive a copy. Keep in mind that our website will show all the same items and will always be up-to-date. You can also find Catalog Updates to our current catalogs on our website in the left column.
Q: Is there a way to view projects made from your fabrics?
Yes, there is. Simply go to Quilts & Projects and browse. In the Quilt Gallery you will find samples of quilts that feature our products. By clicking on the image you will see a larger picture of the quilt/project with pattern info and fabric requirements. Free Patterns contains many patterns available free of charge. Click on the image to download a pdf of the pattern. You will need the newest version of Adobe Acrobat Reader. If you do not have this program, it is provided free of charge from Adobe.com/reader.
Q: Can I view my account info, open orders and open invoices on the website?
Q: Can I see your products at any Trade shows?
We attend several Trade shows each year and our wholesale customers can see our products at our semi-annual Trends warehouse event. You can see a list of shows we will be attending in the Events section on our website.
Q: What is Trends?
Trends is our semi-annual wholesale event for our established customers only. This three-day weekend event includes guest speakers, classes, product demos, vendor booths, new products and many reduced price specials. It is a great resource for our retail shop owners. Ask your sales rep for more information or call our Customer Service department.
Q: If I am in the area, can I shop in your warehouse?
Yes. You can shop our Portland, OR warehouse for any of our products. We are open from 7:30 am - 4:30 pm M-F except for holidays. Our Vernon, CA warehouse carries only fabric and is open form 8:00am - 5:00pm M-F except for holidays.
Q: Where can I find inspiration for my shop?
We have some terrific ideas for you! Look in the Quilts and Projects section under Displays to see stunning creative displays. Browse through our emails featuring new and sale items as well as ideas for classes, merchandising, cross marketing, and much more. If you are a customer, be sure we have your current email address, call Customer Service to update it. Also be sure to add us to your safe sender list so we won't end up in your spam folder. You don't want to miss out on the savings and ideas put together by our marketing team.