Frequently Asked Questions

Q: Why buy from EE Schenck Company?

In business since 1921, EE Schenck Company is one of the oldest and largest wholesale fabric distributors in the United States. Not only do we offer an enormous selection premium fabrics from over 30 of the world's leading mills, our extensive selection of notions, patterns, books, gifts, and batting truly make EE Schenck a one-stop shop for all of your needs.

Our specialty is catering to independent quilt shops, fabric stores, and online retailers and we are committed to helping your business succeed. Our friendly Customer Service department is as passionate about fabric as you are, and is here to help you in any way. Give us a call Monday through Friday, 7:30 to 4:30 Pacific Time, or reach us by email at custsvc@eescoc.com.

Q: Do you sell to the public?

We only sell wholesale. If you are interested in purchasing our fabrics from a local retailer, please visit the Where to Buy section of our website. You'll be asked to enter your state or zip code, and will be provided with a list of local, independent fabric stores. It's always a good idea to call your local shop ahead of your visit to ensure they have what you're looking for. If they don't have it in stock, they can easily order it directly from us, and we will do everything we can to expedite its delivery.

Q: How do I buy from your company?

In order to purchase from EE Schenck, you must first establish an account with us. Please note that because we sell to verified wholesale accounts only, we will require a copy of your tax resale permit or business license relating to fabric or notions sales or manufacturing. To begin the process, please fill out our brief Wholesale Application.

Once we've set up your account, we offer easy online ordering as a convenient way to shop 24 hours a day. We also have local Sales Representatives across the country who would love to show you our merchandise, and our friendly Customer Service office is available to take orders by phone Monday through Friday, 7:30 to 4:30 Pacific Time by calling 800-433-0722.

Q: Can I visit and shop at your warehouse?

You sure can, and we love getting to meet our customers face-to-face! We have warehouses in Portland, OR and Vernon, CA, where you are welcome to come shopping or you can place an advance order for Will Call pickup. Please note that our warehouses are open to our established wholesale accounts only.

Our Portland warehouse is open Monday through Friday, 7:30 to 4:30. Our Vernon warehouse is open Monday through Friday, 8:00 to 5:00.

Q: Do you have order minimums?

New customers must place a minimum opening order of $250. Existing customers' orders must meet a $150 minimum. Orders not meeting this minimum will be charged a $25 service fee.

All customers are required to meet a $1000 annual minimum per calendar year to keep their accounts open.

You can view our full Terms and Conditions here.

Q: What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. We may extend terms to you upon approval of our credit application. If you'd like to apply for terms, please call Customer Service at 800-433-0722, and they'll be happy to email or fax a copy of our application to you.

Q: Is every product you sell shown on your website?

We try our very best to get every item we offer on our website. We add new products and collections daily, so visit our site frequently to see what's new!

If you have any questions about product availability, or need help locating an item on our site, please give our Customer Service department a call at 800-433-0722.

Q: Is the color I see on my computer screen exactly as it will appear on fabric?

Probably not. Monitors can vary significantly making it impossible to ensure an exact match. For this reason, there may be a slight variation between what you see on the screen and the fabric you receive.

Q: How can I receive your emails?

Once you've set up an account with us, you should immediately begin receiving our emails. If you don’t receive them, double check your spam or junk folder and add us to your safe-sender list. Still not getting our emails? Please call our Customer Service department at 800-433-0722 to verify we have your correct email address on file.

Q: Do you have a catalog?

We offer over 50,000 items for sale and our inventory is constantly being updated. For this reason, our website serves as our catalog, with new items being added every day. To help you navigate our site, we've organized our inventory by product type, and offer extensive filters to quickly and easily find exactly what you're looking for.

We regularly send out e-blasts featuring new and exciting items. View our most recent e-blasts in the Product Spotlight section of our website.

Q: Why don't I see prices on your website?

Because we sell to the wholesale trade only, prices are only viewable to our customers after they have logged in to the website. If you need help accessing the site, please call our Customer Service department at 800-433-0722.

Q: Do you offer sales and specials?

We have a large selection of sale and reduced-price merchandise, noted with SALE or REDUCED banners on individual product images. Items marked as SALE are temporarily marked down and REDUCED items are permanently marked down. To view specific categories of discounted merchandise, first select the category that interests you from the banner at the top of the page. Then choose REDUCED PRICE or SALE from the filter menu on the left.

Q: How are your products shipped?

Most products are shipped via UPS Ground. For very large orders, it may be more economical to ship by truck. Our experienced shipping department will determine the most cost effective carrier to be used unless you make a specific request.

Q: Can I combine orders into one shipment?

You bet! We understand the need to keep freight costs down and will make every effort to consolidate shipments for you. Consolidation can be requested during the online checkout process. If you have additional special requests, please contact Customer Service at 800-433-0722.

Q: Do I pay for freight on shipments?

You are billed for freight on all fabric, batting, gift, and reduced-price merchandise.

The qualifying notions portion of your order will ship for free within the United States when you purchase a $150 minimum of these qualifying items. Nearly all of the notions we sell are eligible; some exceptions include liquids, large or oversized items such as cutting mats and storage boxes, and all reduced-priced items. For your easy reference, notions that ship for free will display an icon when you are logged in, both on the item detail page or quick look and in your shopping cart. More questions about freight? Feel free to give our Customer Service department a call at 800-433-0722.

Q: Do you export your products?

Absolutely! We proudly serve customers all over the world and most of our products can be exported overseas. There will be some exceptions so please email us with specific inquiries at custsvc@eescoc.com. We will also need to know your delivery requirements to determine the most economical shipping method for your country.

Q: Where can I view projects made from your fabrics?

You can view a selection of completed projects by visiting The Stash and choosing Project Gallery from the tabs at the top of the page.

You'll also find a wide assortment of free pattern downloads from our talented designers in The Stash. Click on the Free Patterns tab at the top of the page, or simply type "free patterns" into the search box found in the top right corner of every page.

Q: Where can I find inspiration for my shop?

We love helping you come up with new and innovative ways to display our beautiful fabrics in your store! Visit The Stash and click on the Display Inspiration tab at the top of the page. This will take you to our Pinterest page, which showcases fresh, new ideas to merchandise your inventory in creative ways.

Q: How can I view my open orders and invoices on your website?

Once you're logged in, click on MY ACCOUNT or the person icon on mobile devices in the top right corner of the website. Here you'll be able to access your open and shipped orders, current and past invoices, and more.

Q: Can I see your products at trade shows?

You sure can! We attend many trade shows throughout the year, including both the Spring and Fall International Quilt Markets. You can find information about upcoming trade shows we'll be attending by logging into the website and clicking on the NEWS AND EVENTS box, found on our homepage.

Every year, we also host Trends, our exclusive semiannual trade show.

Q: What is TRENDS?

TRENDS is our favorite event of the season! Each March and September, we host a private trade show exclusively for our customers. This three-day weekend event offers industry-leading guest speakers, fun and informative classes, exciting giveaways, exclusive product launches from our favorite vendors, outrageous sale prices, and more! For more information, log-on to our website and click the TRENDS box found on the homepage.

Q: I have a question that I don't see answered here. Help!

Don’t panic, we are here for you! Please give our Customer Service department a call at 800-433-0722 with any questions you may have. We love fabric too, and are happy to offer answers and assistance in any way we can!

If you prefer, you can also email us at custsvc@eescoc.com. We’ll respond to your email as soon as we can.